Independence means that the EAP consultants are not required to follow instructions from the company or supervisor. That gives them the freedom to align their consulting strictly in accord with professional standards and good practice. This results in the greatest possible benefit for the client company and its workforce.
Not only is the modern working world changing, personal life is changing as well, and managing them both makes stress a constant companion. It can be assumed that in a normal, average company about 15% of employees will be constantly working at their capacity limit. The resulting performance loss is around 25% of normal performance. The benefit from reducing this loss can be reliably assessed using ROI calculations, based on many studies.
Fast help in difficult life situations can substantially reduce stress, performance losses and absenteeism due to illness. Employees who use an EAP take an average of 2.5 fewer sick days per year than otherwise. Another important effect is the reduction of the burden on leaders and HR staff, since all activities related to overstressed employees are now handled by professionals. It can furthermore be expected that the improvement in motivation and daily life management will considerably reduce presentism (stress-induced performance losses while present at the workplace).
Measures like an EAP, that serve to improve performance and thereby company results, must be aligned along the company’s strategic goals. With regard to a qualified and capable workforce, the question for every company is: “What can we do today so that we have a healthy, high-performing workforce in three, five, or ten years?” An EAP is an investment in strategic HR policy. It has effects on Employer Branding, HR marketing, employee retention, and employer attractiveness.
As a rule, every company has numerous support offerings for its workforce. The EAP offers the option of networking these so that their familiarity, availability and thus efficacy are considerably increased. This results in a classic synergy win-win.
Reporting provides information on the use of the EAP in the company. For example, it shows how many one-on-one consultations took place in the reporting period, and which topic areas in the company were particularly frequently addressed. The data is gathered in such a way that it permits no conclusions to be drawn about individual users. Confidentiality has priority over detail accuracy in reports.
Every counselling is 100% confidential! No one, not even your employer, will know that you or your loved ones have used our consulting services. All counsellors are bound to professional secrecy by criminal and labour law.
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