1. Get all decision-makers on board

It’s important in the starting phase to make sure everyone has a clear understanding of the benefits, as well as the requirements, of an EAP. Successful implementation requires a real decision by Executive Management.

2. Network all the experts

The more effectively all stakeholders are networked and coordinated in this phase, so that there is continuous information and knowledge transfer, the more effective the EAP will be. Existing offerings can be folded into the EAP, for a comprehensive offering under a single roof.

3. Communication

By means of a clearly defined communication plan functional leaders and employees are provided with all the relevant information on the EAP. A long-term communication plan using the company’s communication paths should be put into place in order to keep the program visible.

4. Report

The EAP contact person who implements the program in the organisation receives a report at regular intervals. The report gives an overview of how many employees or what percentage of the total workforce used the EAP for how many hours, in what areas.